Shipping
Where All Do We Deliver?
We deliver to all and any postal address around
the world. However, at this time we do not service deliveries to Russia,
Bangladesh, Ghana and Pakistan. Courier companies do not deliver to P.O.Box
address, so we request you to provide full street address with pin code / zip
code.
Please note that residential shipments to USA
& some other countries will be left at door if someone is not there to
receive the package or no one answers the doorbell. Our courier agents USPS /
DHL / FEDEX / TNT / UPS / SpeedPost, Sky Net etc. will not be able to provide
sign confirmation of delivery made in such cases.
To ensure that no disputes arise due to this,
kindly make sure that someone is there to receive the package when courier
delivery is attempted.
No deliveries are made on Saturdays and Sundays
in most countries as they follow a 5-day work culture. In many Islamic
countries Fridays are normal off days. Some times we can try to organize
deliveries on Saturdays also on some extra cost on case-to-case basis.
Further, deliveries are generally made during
normal working hours of courier companies and these vary from country to
country.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
Calculating Cost
Shipping cost is based on item price. More number
of items in your shopping bag will get you the benefits of lesser shipping
charges.
Shipping is free across India. However, if you
wish to ship items outside India, mail us on info@diamondroseindia.com
Shipping In India
We take great pride in being able to offer FREE
SHIPPING to any address in India to our customers with family and friends back
home. To ensure the quickest confirmed delivery on all orders to India, please
be sure to include the complete postal address with the correct PIN code. We
cannot be responsible for postal delays resulting from incomplete address
listings.
Also be aware that all shipments to any Girls
College/School/Hostel are placed at the customer's risk. If the school's warden
does not accept your package or it is refused for any reason, Diamond Rose
India will under no circumstances issue a refund or credit to the customer's
account, nor shall Diamond Rose India attempt re-shipment of the same order.
For a special or preferred delivery date, the sender must mention the delivery
date in the gift message box when placing their order. If the order does not
contain any delivery date, then it will be delivered at the first opportunity,
as soon as possible.
Transit Times
We ship all orders by fastest possible air
courier services like USPS, DHL, TNT, SpeedPost, Sky Net, etc and they deliver
within 48-72 hours across USA, Europe and all major cities of Middle and Far
East.
If you are looking for alternate shipping
options, then cheaper and slower shipping options can be suggested. On request,
we can also make special quotes for shipping if the merchandise order amount is
large. Please write on info@diamondroseindia.com for more details.
If you ordered two or more items, you may receive
them in multiple boxes on different days, because of varying item availability
and shipping locations. Often, products will be shipped separately from one
another for added safety in transit, so you may receive more than one delivery
to your address.
Please note that all the products will be shipped
from India.
Transit Risk
Diamond Rose India ships all parcels as fully
insured at no extra cost to customers. If Courier Company fails to deliver; you
do not suffer any loss. In-transit risk is all ours. But Diamond Rose India
will not be responsible for lost and stolen packages or any full or partial
damages to the package after being left at customer's address by postal /
courier agency.
Shipment and Tracking Details
We will send you an email regarding the shipment
of your order, as soon as the items are handed over to the Courier. These alert
emails will contain the tracking number and courier companies website details
along with expected date of delivery. You may also check the same on our order
status page or by logging in to the My Account section on our site.
Tracking numbers for orders shipped might take 24
business hours to become active on the courier websites.
Address Change Requests
Once an order is registered, you cannot make any
alterations. However, address alteration requests may be accommodated within 24
hours of placing the order. You may send your alteration request to info@diamondroseindia.com and the needful will be done.
Multiple Address Order
Currently this option is not available. However,
if you want to send the product to different addresses, you can place multiple
orders.
Incorrect or Incomplete Address
Please note: some courier companies charge a
penalty for incorrect shipping addresses, wherein the address and zip code do
not match. The customer will, without exception, bear the cost of any such
penalties and/or fees, not Diamond Rose India. Please make sure your shipping
address is correct.
In the event of a reshipment of the same order,
customers will be responsible to pay re-shipping charges for the reshipment.
Packing Method
All products are first polythene packed then put
in corrugated box. All orders are shipped by 1st Class Air courier services and
home delivered within approximately 3-5 working days after dispatch of the
shipment.
Time to Ship
For each item we have mentioned time to ship
along with the item image. These are only indicative and approximate values,
and items can be shipped earlier or later on case-to-case basis depending on
availability of item and other factors.
It is advisable to email us with the item codes
to get more accurate time to ship estimate.
We are proud to offer such shipping values to our
customers, especially when paired with our fast delivery times. In most cases,
your order will be processed within 48-72 hours of your placing it. You can
expect to receive your order, on average, within 7-15 business days of placing
the order.
And in case there is a delay in Shipping?
The "Time to Ship" as mentioned on
our website against each item is an approximate count of days it would take to
dispatch the order from our warehouse.
If, for any reason, there is going to be a delay
in shipping because an item is 'Out of Stock' or if there is an unusual delay
in filling an order, we will notify you by e-mail. We may also choose to
deliver your order in multiple consignments (for multiple item orders with
differing "Time to Ship"). In some cases, we would offer to refund
you for unfulfilled part of the order in case of our inability to resolve the
order within a reasonable period of time.
At times, due to situations beyond our control,
delays may occur. Refund, Returns, Replacement & Exchange would not be
entertained in case of such scenarios.
VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in
our control. They vary according to the rules of different countries and must
be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not
included in our ordering process, but may be charged to you by your government.
International customers are responsible for any
customs or duty fees levied by their country. We have no control over these
charges and cannot predict where they will occur, as policies vary greatly from
nation to nation.
They are entirely your responsibility. The
courier company may also charge some additional service charges over and above
custom duty on case-to-case basis.
Billing Address and Shipping Address
Billing Address is the address where a customer
gets his bills from the credit card company. Shipping address is the address
where the customer wants to receive their shipment.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15
days and then reprocess/reship the order. If you have any question about our
shipping policies, please email us at info@diamondroseindia.com