Shipping

 

Where All Do We Deliver?

 

We deliver to all and any postal address around the world. However, at this time we do not service deliveries to Russia, Bangladesh, Ghana and Pakistan. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

 

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the doorbell. Our courier agents USPS / DHL / FEDEX / TNT / UPS / SpeedPost, Sky Net etc. will not be able to provide sign confirmation of delivery made in such cases.

                  

To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

 

No deliveries are made on Saturdays and Sundays in most countries as they follow a 5-day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also on some extra cost on case-to-case basis.

 

Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.

 

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

 

Calculating Cost

  

Shipping cost is based on item price. More number of items in your shopping bag will get you the benefits of lesser shipping charges.

 

Shipping is free across India. However, if you wish to ship items outside India, mail us on info@diamondroseindia.com

 

Shipping In India

 

We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the complete postal address with the correct PIN code. We cannot be responsible for postal delays resulting from incomplete address listings.

 

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, Diamond Rose India will under no circumstances issue a refund or credit to the customer's account, nor shall Diamond Rose India attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.

 

Transit Times

 

We ship all orders by fastest possible air courier services like USPS, DHL, TNT, SpeedPost, Sky Net, etc and they deliver within 48-72 hours across USA, Europe and all major cities of Middle and Far East.

 

If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. Please write on info@diamondroseindia.com for more details.

 

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Please note that all the products will be shipped from India.

 

Transit Risk

 

Diamond Rose India ships all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver; you do not suffer any loss. In-transit risk is all ours. But Diamond Rose India will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

 

Shipment and Tracking Details

 

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

 

Address Change Requests

 

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to info@diamondroseindia.com and the needful will be done.

 

Multiple Address Order

 

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

 

Incorrect or Incomplete Address

 

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Diamond Rose India. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

 

Packing Method

 

All products are first polythene packed then put in corrugated box. All orders are shipped by 1st Class Air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.

 

Time to Ship

 

For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case-to-case basis depending on availability of item and other factors.

 

It is advisable to email us with the item codes to get more accurate time to ship estimate.

 

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7-15 business days of placing the order.

 

And in case there is a delay in Shipping?

 

The "Time to Ship" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

 

If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Time to Ship"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

 

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios.

 

VAT & Custom Duties

 

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

 

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

 

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case-to-case basis.

 

Billing Address and Shipping Address

 

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

 

What happens if my order is lost in transit?

 

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at info@diamondroseindia.com